Resume

"I get computers 'putin."

Help Desk Analyst (Mount Saint Mary College, Nov 2015 - Present)
• Provide Tier 1 support for faculty, staff, and students (on location & remote)
• Escalate issues to appropriate division when necessary
• Image, configure, and deploy new devices in a timely manner
• Assist and train faculty/staff with systems and procedures
• Maintain knowledge of current corporate, division, and facility-specific products in order to resolve requests on first contact
• Provide hardware maintenance and repairs
• Log, prioritize, and organize calls in the ticketing system (Kayako) with special attention to response and resolution times

Coordinator of Auxiliary Services (Mount Saint Mary College, Sep 2014 - Nov 2015)
• Acted as primary college contact for outside groups requesting use of college facilities
• Coordinated all details associated with usage including verification of facility availability, fees, certificates of insurance, contracts, set-ups, catering, etc.
• Ensured compliance with all facilities usage policies
• Served as primary contact for administration, faculty, and students for facility usage
• Managed college auxiliary services, including but not limited to vending, laundry, ID cards, and campus signage
• Participated in the planning and execution of annual commencement ceremony, gala, open houses, and other large events

Executive Assistant to the VP of Operations (Mount Saint Mary College, Sep 2014 - Apr 2014)

Data Entry Specialist – (Mount Saint Mary College, Sep 2013 – Apr 2014)

Operations Assistant – (Mount Saint Mary College, May 2013 – Sep 2013)